Cheryl M Wct

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Verified Reviewer

No rewards page

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I tried to redeem coupon codes for a gift card, but nothing comes up on rewards redemption. Why is this happening?

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Pros:
  • Taste ok
Cons:
  • Too time consuming to enter codes for nothing

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your time

Ed J Eca

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Website down for 8 days going on 9

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Winston Cigarettes - Website down for 8 days going on 9
Contains 1 confidential file for company representatives

Winston Cigarettes Rewards has been down for eight days, going on nine. I called the customer service line, and the man who answered the phone was rude to me in many ways, then told me the site was down for routine maintenance and said it would be back up tomorrow.

Thanks, Captain Obvious, for pointing out what the site states. That was four days ago. I don't complain much, but this is terrible business practice. There was no warning on the page prior to the website going down for maintenance, and nobody at this point can use their points for items or receive coupons, nor can they order any coupons.

I switched from Marlboro to Winston because of the coupons to save some money.

Now because of this, I just switched back to Marlboro. You don't receive as good of coupons, but their rewards site has never failed me for coupons or rewards.

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Loss:
$100
Pros:
  • Good quality tobacco fair prices
Cons:
  • Rewards site down for 8 days

Preferred solution: I want an apology of some form or a statement on their website about what is happening other than down for regular maintenance and points for the inconvenience.

User's recommendation: Switch back to whatever rewards site you used to use for discounted prices

3 comments
Sami Djv

I haven’t been able to access my mobile coupons or acct for that matter for over a wk And what’s the deal with a carton on Winston being over $70??!!!! and that’s when I’m able to use a coupon!!!!

Guest

Totally agree! At $9 per pack, I bought a bag of tobacco and some tubes, there is a slight difference but not much

Guest

YAY it's back up! They moved it to a new web address.

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Anonymous
map-marker North Bergen, New Jersey

30 Code Pack for the month of February

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I tried to enter my 30 Code Pack for the month of February, and it is showing that they were already entered. Sent an email to fix this issue so I can enter my 30-pack codes for this month.

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1 comment
Guest

They took the pack codes but no rewards are showing except for sweepstakes.

David S Dff

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Verified Reviewer

No Response to my email

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I sent an email see below regarding my reward gift that I never received.

Can you please provide an update on when this item STANLEY MECHANICS TOOL SET will be shipping. Its been over 6 weeks and Im looking forward to receiving it sometime soon.

Please let me know when you think it will be shipping or a status. Thank you

Regards

David

From: WinstonRewards.com members@***.winstonrewards.com

Sent: Sunday, September 1, 2024 8:23 AM

To:

Subject: Winston Rewards - Reward Confirmation

Feels good to see your points pay off.

Congrats on earning your STANLEY MECHANICS TOOL SET, itll be on the way soon! You burned 57500 points.

Were processing your order now and it should be delivered in 4-6 weeks. Look out for an email from Arrowhead Promotion and Fulfillment (domain @***.com) for updates.

Theres more where this came from, so keep stacking up the points to take home even more rewards.

Reward confirmation number:

If you have not registered with Winston, please register at WinstonCigarettes.com.

To ensure delivery to your inbox, please add members@***.com to your address book.

This email is being sent to you because you certified that you are a smoker 21+ and interested in communications about special offers and advertising from ITG Brands, LLC tobacco brands. This email is intended for you and should not be forwarded.

2024 ITG Brands, LLC

628 Green Valley Road, Suite 500

Greensboro, NC 27408

United States

The Winston Rewards Program is open only to legal residents of the 50 US and DC who are smokers 21 years of age or older and have a registered account at winstoncigarettes.com (the Website). To create a free account click here. For full terms and conditions click here.

Rewards only available while supplies last. Void where prohibited by law. Not all Program offerings will be available to all participants and some may be subject to additional terms.

Program may be changed or discontinued at any time.

The WinstonCigarettes.com website is restricted to smokers 21+

Youre receiving this email because you signed up to receive emails about special offers and advertising from ITG Brands, LLC tobacco brands. To unsubscribe, click here.

Winston Cigarettes | members@***.com

Winston and the Winston Eagle Design are registered trademarks of ITG Brands, LLC.

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Preferred solution: Deliver product or service ordered

THOMAS K Gdu

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Verified Reviewer

42 yrs smoker of Winston reds

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What happened to the smooth, enjoyable quality that Winston had not too long ago? I remember it with the Winston Select as well, but for the past year and a half, they have become more unpleasant to smoke.

I have resorted to a roll-your-own setup where I find the smooth, enjoyable quality more favorable than paying through the nose to support IJR or whatever they are now. All my years, I never thought Winston would stoop as low as using floor shavings in their products.

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Cons:
  • If i am paying almost 100 bucks a carton please make it like before

Preferred solution: Better quality like before if I'm paying 100 bucks a carton

Anonymous
map-marker Minneapolis, Minnesota

Website fails

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When I go to enter codes on the website, the page resets and tells me to reset chrome or reset my phone

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Anonymous
map-marker Clarksville, Tennessee

Expired coupons

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I exchanged my boxtops for Paper coupons, which i recieved yesterday..went to seperate them and they expired 12/31/24 ... Would you please send me 20$ coupons that arent expired.winston email reply was send you 10000 points so you can get more coupons but no points yet after 5 days.

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User's recommendation: Don't turn boxtops in until February

Anonymous
map-marker Clarksville, Tennessee

Expired coupons

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I exchanged my boxtops for Paper coupons, which i recieved yesterday..went to seperate them and they expired 12/31/24 ... Would you please send me 20$ coupons that arent expired

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User's recommendation: Always check the experation date on new coupons

Judy M Dtf

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Verified Reviewer
| map-marker Rottweil, Baden-Wurttemberg

Winston rewards are starting to be a scam

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I ordered egift card 3 months ago and still no reward. But yet, they since sent out emails wanting people to order "new" products from their rewards... How is it they can make new rewards promotions, but can't fulfill their previous rewards?

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Pros:
  • Decent smoke
Cons:
  • Lies about rewards

Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect anything

Ronald R Yeu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naperville, Illinois

Gift cards

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Ordered a 50 dollar gift card 9 weeks ago called 2 times about it and still no gift card winston advertised 2 weeks your get it not 9 same thing happened about 1 year ago they need a new company to do there gift cards winston dose this to promote business but it's doing the more harm than good

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User's recommendation: Slow service

ROBIN L Bwa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vincennes, Indiana

Winston coupons

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Winston Cigarettes - Winston coupons
Contains 1 confidential file for company representatives

Coupon page has been down all of June. I am on fixed income, and I can't afford to buy cigarettes without any help.

It might be the best thing to happen to me, as I have cut down on smoking, and I keep going, as trying to quit , so your coupons site being down the whole month of June might be the best thing to happen to me. I

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User's recommendation: Don't count on coupons

Sam M Ccu

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Verified Reviewer
| map-marker Knoxville, Tennessee

Ecard rewards

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You redeem points that takes a few months to save up, then trade them points for rewards, and after redeeming 12,500 for a $25 ecard you receive a email saying it will be in your email in 1-2 weeks. That was 2 months ago and still no ecard.

After talking to my sister, she also has been waiting longer than I have. Why is it so difficult for Winston to send a ecard? Walmart, Xfinity, Marlboro and others take less than an hour, or instantaneous.

What good is saving the points and redeeming them? I think I'll switch to Marlboro, at least there the points i save up, I'll actually get what I exchange them for.

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User's recommendation: Just do what you say

Ronald R Yeu

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Verified Reviewer

Gift cards

Nine weeks and still no gift card. Last year, it took six weeks.

It's getting worse. These gift cards are meant to promote business, not make customers mad.

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Pros:
  • Gift card promos
Cons:
  • Gift cards 9 weeks and counting

Preferred solution: Deliver product or service ordered

User's recommendation: Call and complain

Anonymous
map-marker Miami Beach, Florida

Rewards

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You spend months collecting points and when you want to collect your rewards they say is going to be in two weeks,had been a month and nothing yet. I believe this is a false advertising or promotion because not even the coupons accepted in stores.. These is BS..And the customer service sucks

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User's recommendation: Change brand

Michelle G Rjx

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Verified Reviewer
| map-marker Oneonta, New York

Email change

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Hi I recently did a reward and realized I had changed my email so it was probably sent to that email and should be sent to michellegigliotti4@***.com. It was for a $50 Amazon card thank you. Michelle Gigliotti

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Seraiah Ipo
map-marker Dallas, Texas

Need information about getting someone on program for rewards

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I called and got nothing more than another question cant a real live person answer calls! Go USA lets take more jobs away from law abiding citizens who pay taxes for services we dont get, how simple is it to get real customer service?

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User's recommendation: Don’t bust a NUT!

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